Cancellation & Return
Luminous Shop Online ensures the delivery of products within 7 days after you have placed the order. We make sure that our products that reach you are functional and have no defects.
All the products sold through Luminous Shop Online are usually delivered in person by our aligned partners located near you. Hence, there is very little risk of product damage or any operational issue. However if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at 18001030577, or mail at firstname.lastname@example.org, mentioning your order details. You can also contact our call center team at Toll free No 1800 103 3039 or mail at email@example.com. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details
- Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
- You can cancel your order anytime, however with the following applicable charges
- Within 24 Hours of placing the order – No Penalty
- After 24 Hours of placing the order – 10% deduction of Invoice Value
- You need to send us the cancellation request by mailing at firstname.lastname@example.org, or by contacting us on our Sales Support Phone No 18001030577, mentioning your order details is mandatory.
- In case of prepaid orders with online payment (credit card / debit card / Wallet / bank transfers) the refund will be done in the same payment mode as originally used while placing the order.
- In most of the cases the refund takes 5-7 working days to reflect in your account, after we process your refund request.
- In case the payment mode is Cheque or bank transfer (NEFT / IMPS / RTGS) or Cash on Delivery, you will have to send us an image of cancelled Cheque of the account in which you would wish to receive your refund amount.
- In case the cancelled Cheque is not available, please send us the following details via e-mail on email@example.com:
- Account Holder’s Name
- Account Number
- Bank Name
- IFSC Code
Luminous Power Technologies Pvt ltd reserves the right to cancel the order under below mentioned circumstances:
- Error / Mistake in product information on our website (error in price, specification, quantity etc.)
- Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
- COD order which you did not re-confirm.
- Product not available.
- Delivery address is out of service area
If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at firstname.lastname@example.org, or by contacting us on our Sales Support Phone No 18001030577, mentioning order details being mandatory.
Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.
However we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery no return request will be entertained.
Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Luminous would be at the liberty to not to replace or refund the order.
Due to nature of our products, we discourage the returns post satisfactory product delivery. However if there is any issue in the product we will be happy to assist you with the right solution like replacement or the service as the case may be.
We will replace your products till 3 days from the day of delivery at your place. The replacement would be considered in the following circumstances:
- Product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in functional state.
- The product delivered was damaged or defective or used.
- Some parts / accessories of the products were missing.
In all above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you a replacement product.
Replacement or refund will not be issued under following conditions:
- The request is made beyond the above specified time frame.
- Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
- You have used the products or product is damaged in some way after the delivery.
- Product is not in the same condition as you received it.
- Any accessary or consumable item which has been used or installed.
- Serial Numbers of the Products are tampered with or missing.
Beyond this time frame the Products would be repaired as per the Service and Warranty Policy.
- Initiate return: Write a mail at email@example.com or by contacting us on our Sales Support Phone No 18001030577, mentioning following details:
- Order No
- SKU / Product you want to return
- Clear images of the product and packaging highlighting the issue
- Invoice Copy
- Copy of cancelled Cheque (if payment was done in COD / Cheque / bank transfer). If cancelled Cheque is not available share account holder’s name, account number, bank name and IFSC Code of the branch
- Reverse Pickup / Self - ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.
- Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and condition of the product. In case we find that above guidelines are not met, we will return the product back to you without replacement / refund.
- Replacement / Refund: The replacement product will be shipped to you within 7 working days. If replacement can’t be provided we will refund the entire amount.