"For any support please write at connect@luminousindia.com"

 
 
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Escalation

Escalations

At Luminous it is our priority to positively respond and address all customer concerns. We are continuously working to provide our customers the best possible support. However there may be a few complex concerns which may require additional time to resolve. Its very rare that any customer issues are not addressed satisfactorily, and to avoid even these rare instances we facilitate a communication structure to higher authorities. However we advise our esteemed customers to follow a proper escalation path.

Escalation Level 1: Customer Support

  • This communication would be handled by our Customer Support team
  • Please allow 24-48 hours for a resolution

Customer Escalation

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Escalation Level 2: Head of Customer Support connect@luminousindia.com

  • This communication would be handled directly by the head of Customer Support
  • Please mention Order No, Order Date and the issue and any resolution offered by our customer support team in escalation 1
  • Please allow 24-48 hours for a resolution

Escalation Level 3: Head of E-commerce headecommerce@luminousindia.com

  • This communication would be handled directly by the head of E-Commerce Business
  • Please mention Order No, Order Date
  • We request you to quote the communication and allied resolution offered in earlier stages so that we can understand your case better
  • Please allow 24-48 hours for a resolution