Luminous Shop Online ensures the delivery of products within7 days after you have placed the order. We make sure that our products that reach you are functional and have no defects.
All the products sold through Luminous Shop Online are usually delivered in person by our aligned partners located near you. Hence, there is very little risk of product damage or any operational issue. However if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at 18001030576, or mail at firstname.lastname@example.org, mentioning your order details. You can also contact our call center team at Toll free No 1800 103 3039 or mail at email@example.com. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details
Luminous Power Technologies Pvt ltd reserves the right to cancel the orderunder below mentioned circumstances:
If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at firstname.lastname@example.org, or by contacting us on our Sales Support Phone No 18001030576, mentioning order details being mandatory.
Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.
However we will have to ensure that the product has not been used by you in anyway before you asked for the return. After the product delivery no return request will be entertained.
Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Luminous would be at the liberty to not to replace or refund the order.
Due to nature of our products, we discourage the returns post satisfactory product delivery. However if there is any issue in the product we will be happy to assist you with the right solution like replacement or the service as the case may be.
We will replace your products till 3 days from the day of delivery at your place. The replacement would be considered in the following circumstances
In all above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you a replacement product.
Replacement or refund will not be issued under following conditions:
Beyond this time frame the Products would be repaired as per the Service and Warranty Policy.
2.Reverse Pickup/ Self-ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.
3.Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refundonly after we are satisfied with the genuineness of the return request and condition of the product. In case we find that above guidelines are not met, we will return the product back to you without replacement/refund.
4.Replacement/Refund: The replacement product will be shipped to you within 7 working days. If replacement can’t be provided we will refund the entire amount.